Terms of Service

Welcome to Zephora

These Terms of Service govern your use of our website and cleaning services. By accessing our website or using our services, you agree to be bound by these terms. Please read them carefully before proceeding.

We've written these terms in plain language to make them as clear and straightforward as possible. If you have questions about anything you read here, please don't hesitate to reach out to us.

Service Usage Terms

1. Acceptable Use

When using our website and services, you agree to:

• Provide accurate and complete information when requesting services
• Use our services for lawful purposes only
• Respect our team members and treat them with courtesy
• Maintain a safe working environment during service visits
• Not interfere with the proper functioning of our website or services

2. Prohibited Activities

You may not use our services to:

• Transmit harmful, threatening, or harassing content
• Violate any applicable laws or regulations
• Attempt unauthorized access to our systems or networks
• Impersonate another person or entity
• Collect information about other users without consent

3. Service Access Requirements

To use our services, you must be at least 18 years of age or have parental consent. You are responsible for maintaining the confidentiality of any account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Fair Usage Guidelines

Our services are designed for residential cleaning needs. We reserve the right to refuse service or modify service terms if we determine that a request exceeds reasonable residential cleaning scope or poses safety concerns to our team members.

Service Scheduling and Access

5. Scheduling and Cancellations

When scheduling our services:

• You can schedule, reschedule, or cancel appointments by contacting us
• We appreciate advance notice for cancellations when possible
• We will make reasonable efforts to accommodate your preferred schedule
• Appointment times are estimates and may vary slightly based on circumstances

6. Property Access

You are responsible for providing safe and appropriate access to your property for scheduled services. This includes ensuring clear pathways, disclosing any potential hazards, and securing pets during service visits. If access cannot be safely provided, we reserve the right to reschedule the appointment.

Service Availability and Modifications

7. Service Availability

We strive to maintain consistent service availability, but we cannot guarantee uninterrupted service. Our services may be temporarily unavailable due to:

• Scheduled maintenance or improvements
• Weather conditions or natural events
• Team member illness or emergencies
• Circumstances beyond our reasonable control

We will notify you as soon as possible if we need to reschedule a service appointment.

8. Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We may also update our service offerings, pricing, or policies as needed. We will provide reasonable notice of material changes when possible. Continued use of our services after such changes constitutes acceptance of the modified terms.

9. Geographic Availability

Our services are currently available in specific geographic areas. We reserve the right to limit service availability based on location, capacity, or other operational considerations. Service areas may expand or contract over time based on business needs.

Payment and Pricing

10. Pricing and Payment Terms

All pricing information displayed on our website is in USD and is subject to change. Payment terms include:

• Prices are confirmed at the time of service scheduling
• Payment is typically due at the time of service or as otherwise agreed
• We accept various payment methods as communicated during scheduling
• Additional services or special requests may incur additional charges

Intellectual Property Rights

11. Website Content Ownership

All content on our website, including text, graphics, logos, images, and software, is the property of Zephora or our content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without explicit written permission.

12. License to Use Website

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. This license does not include the right to download or modify any content, except with our explicit consent or as necessary for normal website browsing.

13. Trademarks

Zephora and related marks, logos, and service names are trademarks of our company. You may not use these marks without our prior written permission. Other trademarks appearing on our website are the property of their respective owners.

Service Quality and Disclaimers

14. Our Commitment to Quality

We strive to provide high-quality cleaning services and maintain professional standards. If you are not satisfied with our service, we encourage you to contact us promptly so we can address your concerns. We stand behind our work and will make reasonable efforts to resolve any issues.

15. Service Disclaimers

While we work diligently to provide excellent service, we provide our services on an "as is" basis and make no warranties beyond our commitment to quality workmanship. Specifically:

• We cannot guarantee specific results for all cleaning challenges
• Some stains or damage may be permanent and beyond the scope of routine cleaning
• Results may vary based on surface conditions and materials
• We are not responsible for pre-existing damage or wear

Limitation of Liability

16. Liability Limitations

To the fullest extent permitted by law, Zephora shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses, resulting from your use of or inability to use our services.

Our total liability for any claims arising from our services shall not exceed the amount you paid for the specific service giving rise to the claim. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages, so these limitations may not apply to you.

Indemnification

17. Your Responsibilities

You agree to indemnify and hold harmless Zephora, our team members, and our representatives from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of our services, violation of these terms, or violation of any rights of another party.

Legal Framework

18. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts in the applicable jurisdiction.

19. Dispute Resolution

If a dispute arises between you and Zephora, we encourage you to contact us first to seek an informal resolution. We are committed to working with you to address concerns in good faith. If informal resolution is not possible, both parties agree to attempt mediation before pursuing formal legal action.

20. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Modifications to Terms

21. Updates to These Terms

We may update these Terms of Service from time to time to reflect changes in our practices, services, or legal requirements. We will post the updated terms on this page with a revised "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified terms. We encourage you to review these terms periodically.