Terms and Conditions

Agreement to Terms

These Terms and Conditions constitute a legally binding agreement between you and Zephora regarding your use of our website and services. By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

If you do not agree with any part of these Terms and Conditions, please do not use our website or services. We reserve the right to modify these terms at any time, and your continued use following any changes constitutes acceptance of those modifications.

User Obligations and Conduct

Lawful Use

You agree to use our website and services only for lawful purposes and in accordance with these Terms and Conditions. You must not:

• Violate any applicable local, state, national, or international law or regulation
• Infringe upon the rights of others, including intellectual property rights
• Transmit any unlawful, threatening, abusive, defamatory, or obscene material
• Engage in any conduct that restricts or inhibits others from using our services

Accurate Information

You agree to provide accurate, current, and complete information when requesting services or communicating with us. You are responsible for maintaining the accuracy of your information and updating it as necessary. Providing false or misleading information may result in termination of services.

Prohibited Activities

The following activities are strictly prohibited:

• Attempting to gain unauthorized access to our systems or networks
• Using automated systems or software to extract data from our website
• Interfering with or disrupting the integrity or performance of our website
• Impersonating any person or entity or falsely stating your affiliation
• Collecting or harvesting personal information of other users

Age Requirements

Our services are intended for individuals who are at least 18 years of age. By using our website or services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into binding contracts. If you are under 18, you may only use our services with the involvement of a parent or guardian.

Service-Specific Terms

• Scheduling and Cancellation: Service appointments must be scheduled in advance. Cancellations or rescheduling requests should be made with reasonable notice. We reserve the right to charge cancellation fees for last-minute cancellations.
• Access to Property: You are responsible for providing our team safe and appropriate access to the areas requiring cleaning services. Any hazardous conditions or special circumstances should be communicated in advance.
• Service Modifications: We reserve the right to modify or discontinue any aspect of our services at any time. We will make reasonable efforts to notify existing clients of significant changes that may affect their service.
• Third-Party Interactions: Any interactions with third parties, including vendors or service providers referenced on our website, are solely between you and the third party. We are not responsible for the actions or omissions of third parties.

Disclaimers and Limitations of Liability

Service Disclaimer

Our services are provided on an "as is" and "as available" basis. While we strive to provide high-quality cleaning services, we make no warranties or representations about the accuracy, reliability, or completeness of our services. We do not guarantee specific results or outcomes from our cleaning services, as results may vary based on individual circumstances and conditions.

Limitation of Liability

To the fullest extent permitted by law, Zephora shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Damage to or loss of property not directly caused by our negligence
• Any damages arising from circumstances beyond our reasonable control

Our total liability for any claims arising from our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Zephora, its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your use of our services, your violation of these Terms and Conditions, or your violation of any rights of another party.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of nature, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

Intellectual Property Rights

All content on our website, including text, graphics, logos, images, and software, is the property of Zephora or its content suppliers and is protected by intellectual property laws. You may not:

• Reproduce, distribute, or display any portion of our website without written permission
• Use our trademarks, service marks, or logos without authorization
• Create derivative works based on our content
• Remove or alter any copyright, trademark, or other proprietary notices

Legal and Dispute Resolution

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these terms shall be brought exclusively in the courts located in the relevant jurisdiction.

Dispute Resolution

In the event of any dispute arising from these Terms and Conditions or our services, you agree to first attempt to resolve the matter informally by contacting us. If an informal resolution cannot be reached within thirty days, either party may pursue formal dispute resolution. We encourage good-faith negotiations before pursuing legal action.

Severability

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving its intent.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Zephora regarding your use of our services. These terms supersede any prior agreements or understandings.

Waiver

Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of that right or provision. No waiver shall be effective unless made in writing and signed by an authorized representative of Zephora.

Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. When we make changes, we will update the "Last updated" date at the top of this page. Material changes will be communicated through our website or by email if you have provided contact information. Your continued use of our services after any modifications constitutes acceptance of the updated terms. We recommend reviewing these terms periodically to stay informed of any changes.